Return Policy

Refund Policy

At Rudbek Used Clothes Fashion, we are committed to providing high-quality merchandise to our valued customers. We understand that satisfaction is paramount, and we want to ensure you have a clear understanding of the following refund and return policy.

Disclaimer:
We do not accept returns or exchanges on merchandise due to dissatisfaction with styles or fit. We suggest trying small quantities before ordering larger quantities to make sure the quality suits your needs. This is the used clothing industry and there is no such thing as perfect product. We allow for up to 15% grade B in each mix, including minor holes or permanent stains. Washable stains are also included in orders as we do not wash any garments.

No Refunds or Returns:
We do not offer refunds or accept returns on any merchandise. By making a purchase on this website, you acknowledge and agree to this no-refund policy. Limited exception. With that being said, it has always been our policy to do the right thing when we make a mistake such as sending too many damaged items or sending the wrong category. These cases are very rare but we are human and can make mistakes. If you feel your order has significantly more than 15%, generally considered to be more than 5% above 15%, damaged items or you received the wrong category, simply contact us with photos of the entire mix that was sent. We will always make it right as our reputation and customer satisfaction will always be our top priority. We will not accept ANY returns or exchanges past 30 days.

Quality and Condition:
Please be aware that the merchandise we offer may include used or vintage items, and their condition may vary. We recommend trying small quantities before ordering larger quantities to ensure they meet your needs. It’s important to understand that we do not guarantee perfection in our products, and they may have imperfections, including minor holes, permanent stains, or washable stains. Garments are not washed before shipment.

Mistakes and Damaged Items:
In the event that we make an error by sending too many damaged items or items from the wrong category, please contact us with photos of the entire mix that was sent. We will make every effort to rectify the situation as customer satisfaction is our top priority.

Order Cancellation:
Orders that have already been packed are subject to a 10% restocking fee if canceled.

Shipping and Handling Fees Deduction:
Shipping and handling fees associated with the original purchase are non-refundable.

Customer Responsibilities:
To initiate a refund request, customers are responsible for providing the following information: order number or reference; a detailed description of the issue, including photographs; and any other documentation or evidence as required and reasonably requested. Failure to provide the necessary information may result in delays in processing your refund request. We encourage you to contact our customer support team for prompt assistance with the refund process.

Limitation of Liability:
To the fullest extent permitted by applicable law, Rudbek Used Clothes shall not be liable for any consequential, indirect, special, punitive, or incidental damages, or any lost profits or losses, arising from or in connection with your use of our merchandise or services. In no event shall our liability exceed the purchase price of the merchandise. This limitation of liability applies to all claims, whether based on warranty, contract, tort, or any other legal theory, and whether or not we were advised of the possibility of such damages.

Unauthorized Returns:
Orders returned without prior permission will incur a 10% restocking fee.

Timeframe for Disputes:
Please note that we will not accept any returns or exchanges past 30 days from the date of purchase.

Chargeback Policy:
By completing a purchase on this website, you acknowledge and agree that you will not initiate any chargebacks with your credit card issuer or bank in violation of this refund and return policy. Chargebacks should only be used as a last resort for disputes that fall within the guidelines of this policy. In the event that you initiate a chargeback in violation of this policy, Rudbek Used Clothes Fashion reserves the right to take legal action to seek reimbursement for any fees, expenses, or losses incurred as a result of the chargeback, including but not limited to the original purchase amount, chargeback fees, and legal costs. We are committed to resolving any issues or concerns you may have promptly and fairly through the procedures outlined in this refund policy. We encourage you to contact our customer support team before resorting to chargebacks, as we are dedicated to working with you to find a satisfactory resolution.

Refund Process:
Refunds will be issued to the original payment method used for the purchase. Once your refund request is approved, please allow 7 days for the refund to be processed. You will receive a confirmation email once the refund has been initiated. Depending on your payment method and financial institution, it may take additional time for the refund to appear in your account. If you have not received your refund within the specified timeframe or have any concerns about the refund process, please contact our customer support team for assistance.

Governing Law:
his refund and return policy, as well as any disputes or claims arising from it, shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of law principles. By using this website and making a purchase, you consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of Florida for any legal action arising from or related to this refund policy or your interactions with Rudbek Used Clothes. By completing a purchase on this website, you agree to abide by these refund and return policy terms. It is essential to read and understand this policy before making a purchase. If you have any questions or concerns, please contact our customer support team before placing an order.

Contact Information:
If you have any questions or need assistance with the refund process, please feel free to contact our customer support team via:

Email: [info@rudbek.com]Phone: [+351920351802]

Our customer support team is available during our business hours to assist you promptly.